Return Policy

Squezlaxwhron provides professional time management consulting services, including individual consultations, executive coaching, workshops, and productivity assessments. As these are professional services delivered in real-time, they differ from physical products.

We stand behind the quality of our consulting services. If you are not satisfied with your initial consultation session, please contact us within 7 days to discuss your concerns.

We understand that schedules change. Our cancellation policy is designed to be fair to both clients and consultants:

If you are eligible for a refund based on our policy:

1. Contact us via email at help@squezlaxwhron.world or phone at +44 20 7735 5853
2. Provide your booking reference and reason for the refund request
3. Our team will review your request within 2 business days
4. Approved refunds are processed within 5-7 business days to your original payment method

For clients who have purchased multi-session packages:

• Unused sessions may be refunded on a pro-rata basis within 30 days of package purchase
• After 30 days, unused sessions may be transferred to another individual or donated
• Completed sessions are non-refundable but satisfaction concerns will be addressed

We recognize that exceptional circumstances may arise:

The following are non-refundable:

• Completed consulting sessions and delivered services
• Digital materials and resources already accessed or downloaded
• Custom assessments and reports already prepared
• Sessions where client failed to attend without prior notice

Rather than requesting a refund, clients may prefer to:

• Adjust their service package to better suit their needs
• Change session format from in-person to virtual or vice versa
• Transfer sessions to a colleague or team member
• Extend the timeline for completing their package

If you have concerns about our services or a refund decision:

1. Contact your assigned consultant directly to discuss concerns
2. Request a review by our management team
3. Submit a formal complaint in writing for thorough investigation
4. We commit to responding to all complaints within 5 business days

We may update this Return Policy periodically to reflect changes in our services or legal requirements. The updated policy will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.